Customer Service?? What is that!

OOOOOO boy.. Where to start? Contract, customer service, lack of communication? Ok, lets just cut to the chase. Enquired about upgrading my line speed. Got told about a do premium bundle. Sounded good, advised I would like that. During this advised the sales agent several times my phone is going to die could she call me back. I was advised no she cannot? What contact centre dealing with customers in such a broad scale of products cannot make outgoing calls? Moving on she is doing the upgrade on her own time. Phone died at that point and I never got a return call to the number I advised. Sales agent did advise before that if the phone dies i will get sms notification of my order. 48 hours later I get no response. 72 hours later I call to enquire if my actual order went through, a gentlemen advised me yes it did. I asked if he could send a text to advise my order number? He advised no he cannot however once the order is complete I will receive a text notification which is 3-7 days since the order was placed. 2 weeks later nog altyd nix maakie... Lets see if i call again maybe i could get some info as before either telling me that department is closed or I should call back and speak to the sales team. I log on to my account to check if the data has increased to the new bundle I ordered but no one can send confirmation of this order. I check and I am still on my previous data plan. I then purchase some data to see me past the next few days. I wake up on the 04 May god willing to see a text from Telkom "Welcome to Telkom" I guess that was the confirmation I have been waiting weeks for? I log on and check and see my data has increased finally. So now I still have extra data left over ad I purchased and the bigger plan. A waste of money right there. Frustrated with this whole process and lack of communication and when calling the contact centre getting different information. ****ing Frustrating. This morning I receive an email, Welcome to Telkom .... I view my current bundle it shows R699 do premium bundle x24 months?? I certainly did not sign up on a contract before and I certainly did not change my mind. So lets call the billing team, after getting laughed at by the consultant for my name and her name is Patience in the billing team. She decided she is just going to call me by the first letter of my name. MR.W Do you think she was able to assist? Of cause you guessed right. So she could not advise if I am on a contract or not. After a while she said I am not on a contract, once again I asked for confirmation about this and no one in the entire call centre organisation of Telkom and send their customer a text or email stating they not on a contract and what the current plan is. I advised Patience in the most polite and humble tone to please have this escalted ot her senior or I am going to advise of this horrible experience I have had since signup. She places me on hold, gets back and tells me that "She said it is a sales query, i should transfer you" Very nicely I ask again please get your senior and have her speak to me. She is telling you things let she speak to me. I was told that no she wont take the call. Persisting that she get me her senior she places me on hold but actually transfers me to the sales team. I get lindiwe in sales or advised no notes from the previous consultant Patience was left. Now I have to explain everything again to Lindiwe , no problem, i was now advised that i am not on a contract but Previously I was. I NEVER SIGNED UP EVER ON A CONTRACT! MY BILLING FOR THE FIRST 3MONTHS WAS INCORRECT I DO NOT GET CONFIRMATION OF ANYTHING WHEN DEALING WITH SOMEONE FROM A CONTACT CENTRE. Word of mouth advertising is the best form of advertising and I am certainly not going to be doingso in your favour telkom. I request that someone who has experience in customer service give me a call or email me @***. I shall be moving my services to another provider including my family and people I have influence over if i do not get a reasonable outcome.