Customer service, what a joke!

For several days in a row now, I have been trying to link my Telkom and Showmax account and instead of the "helpful customer service" I get a generic message that there's system is slow so they can't assist me at this time. Sorry for the inconvenience caused, please try again tomorrow! For balance enquiry and recharge please follow these steps" And when you do it's the same message!

The then oh so helpful consultant asks - is there anything else I can assist you with?

If your system is down/slow then obviously not!

How hard is it to link a show max account?! Im not asking for a purple unicorn just that you actually do your job and assist the customer!