Customer Service via Telkom's Call Centre

I have been a customer for45 year's . For 15 months I have been trying to solve an account problem via Telkom call centre (10210). The problem goes back to when I increased my data bundle to 10 GB at Telkom Direct in Jan 2015. Telkom caused the problem by failing to consolidate 2 accounts, so I could keep my original email address (had for 16 years) as promised. While querying my billing via 10210 was told many times: \account not on system\", \"will escalate to manager, who will get back to you\", \"send all details/documents to: [Email Removed] and recently \"sorry can't help, I'm being retrenched\", maybe this is the right idea, fire the lot and start again with competent people who understand Customer Service .I have had no feedback what-so-ever from management!!!!! Copies of all correspondents have been sent numerous times. Can someone give me a direct telephone number for Telkom accounts which will be answered? or is this asking too much!!! It now seems that Telkom's latest tactic is *********, service cut off \"Pay up and service will resume\" even through account is in dispute. Maybe someone from Telkom accounts could give me a call, you have my number on record. Frustrated!!"