Customer Service - Unsatisfactory

I contact Telkon Mobile 2 weeks to order their promotion offer [30GIG - R199] with router. I was advised that it would take 7 days for the delivery to be done however as I have stated it is 2 weeks and all I keep getting is sms's that: 1. They are having technical occurrences 2. They are in the process of updating my application 3. There is a delay in ensuring delivery

I have been to the Telkom store in Mall of Africa and was advised that they cannot assist with deals secured via telephone and that I would need to call in and find out what the delay is. I have not received any feedback regarding my application for the Telkom deal.