Customer service the way it should be done

After what felt like forever to resolve the issue of us not receiving our username and password from Telkom and about 3 hours of my life wasted on the phone trying to get the information, I got a call from a very pleasant lady called Bonisile Khoza.<br> <br> What a pleasant change it was to speak to someone that actually cared that I couldn't use the service that we are paying for! She phoned back as promised and made sure everything I needed was delivered. <br> <br> Thank you!