Customer Service that wants you to fix it yourself

<p><br />Hi</p> <p>My name is Ntokozo Langa</p> <p>My partner and I have been under one contract for mobile phones on Telkom Mobile. There is one contract which was signed by my partner (Miss X) so legally speaking she is the contractual party with Telkom Mobile.</p> <p><br />Since our contract are nearing the 24 month contract period I decide to upgrade. And since she is party to the contract I asked her to go to the store and do the upgrade.</p> <p><br />When she got there she was told that she cannot do the upgrade since she is not the one using the phone. I called them to explain that I am not party to this contract and she is the one with powers. To that I was told that I should go to the store where the contract where the contract was taken out or call the customer service to sort this out.</p> <p>I found that to be lazy and counter customer service. I call customer service when I cannot go to the store. Miss x was in the store but she was told to make extra efforts to get a phone.</p> <p>This is a person that has been a customer for two years and is willing to extent her contract for another two years.</p> <p>The lady (Joyce Thusi) that "helped" her (whom I spoke to over the phone) was not willing to internally escalate this to the manager or to call the store where the contract was taken out to fix things.</p> <p>I have had bad service with Telkom Mobile but this one is the worst, a customer getting denied an upgrade for a reason they are not willing to see flaws in.</p>