Customer Service Telkom

<p>On the 28th October 2016 I app**** for an ADSL line and a week and a half later they came to my house to install the telephone line and connect the router. During the installation it was found that there is an issue with the incoming cabel. The issue was then referred to the cabling department, and up until today 18th February 2017 it has not been resolved. I have phoned the call center, got a managers name at the call center, sent him and email but no response. I have logged various escalations but still no progress or feedback. I have been to the Pavilion store and everytime I get reffered to someone different, who then refers me to someone else. I then went to the Telkom store in overport and was told that it could take a year to fix the cable. What customer service is that? Can someone plesse assist me to resolve the issue? My reference order numbers are ********** 13A , 841656-26</p>