Customer service sucks

Their customer service sucks in the call centre's... I called in 3days ago regarding my spend limit and still not resolved... I increased my limit temporarily by R35 and then tried purchasing a bundle of R30 and it kept saying "your transaction is being processed", I did this 3 times and still nothing, left my data off until the next morning.. Thinking my data is purchased, I used the internet and then I got a message that my spend limit has been used, so to me it wasn't my fault cause the stupid bundle did not purchase..

Now I have another problem, my other contract Sim gets daily and night data, but the night data is not being used. I tried using it after 12am which is the time that nightshift data kicks in but it didn't work and now I no longer have daily data anymore... I wanted this escalated but this stupid idiotic agent by the name of Pretty from jhb call centre couldn't even log a case for me or get me her manager and I've been on the call for over 20mins... This upsetted me to this extent.