Customer service sucks

<p>I went to the telkom store in clearwater at the begining of august I took out 2 contracts valued at R219 a month. while we were signing the contracts I requsted that there will be a spend limit of R50 on both my contracts (as you will see in the documentation signed). The lady that assisted me told me that I will not be billed for the prorata this month and will be billed for both the following month. when I got home I recieved sms's from telkom giving me a place I can set the limit. So I then set it to R1. The process advised me that it will only be set the following month. When the debit order went off this morning, I seen that they took R1223.02. which is over and above what I signed for. I then called the call centre and all they could tell me that I should go to store which will in return make me incur more cost. I requested to speak to someone thats in charge and I got through to Meshan Naidoo (the person in charge). And all he could say is "I can't" n that all of this is my word against the person that signed me up. The lady who signed me up did not explain to me that the limit will only be in place the following month. Please can someone see to this. That customer service was of no assistance and that they can not help in any regard.I would also like for telkom to take note of spend limits and not exceed what customers are able to spend. I still do not understand why it is so much and why I cant be helped. And I realy would like to be refunded what is owed to me, considering that spend limits was set at your store...</p>