Customer service stinks

Today I recived the shock of my life when an arrogant consultant at Telkom was plain rude when it came to assisting me with a enquiry.

I contacted the customer service Centre to ask for assistance with a bill I received a month ago and when I found out the amount outstanding was R2600 I began making arrangements to ensure I pay my debts to reactivate my services with them. To my shock the consultant informed me that I not only was liable for the months that I’m being charged without the service active I furthermore have no chance to cancel nor suspend my account to allow me pay off my account - essentially I’m being double charged on a service I’m not receiving and still have a have a consultant who is absolutely distasteful to top it all off. Does the NCR not speak on such exploitation by the likes of telkom? What worse is I have never had issues with regards to service however this experience has left a bad taste in my mouth regarding telkom

Truly disappointed