Customer service standard

<p>I went to telkom to change my line to a adsl uncapped internet line from prepaid in march i went back to telkom to find that they just changed my line from pre paid to post paid and have never did anything else afterwards i was told it is in progress but was charged for that time aswell</p> <p>I finally got what i asked in june.</p> <p>Iv been at telkom for the pas month atleast twice a week where they kept reseting my adsl line then making it work for a day and then coming back in to the branch to sort it out again and everytime they keep saying that for them to assist me someone must be at home so i must call the call center</p> <p>Is this a service or just a get money for free scheme because the money MUST be paid but no serive delivery</p>