Customer Service Rep

Good Day,

The reason for this review is the horrible service i experienced with a lady by the name of Masana Mabaso on 21/02/2024 around 15:31. Afer providing her with all the details she needed and after explaining what the problem was she diverted my call to the call survey. I called again and it went to her again and the explanation for the call was "She doesn't know what happened". She had an attitude throughout the whole call. She asked for the Mac Address, when i provided it to her she told me it's correct but it's not going through, so i asked what now? She told me i need to hang up and call again. I told her i will not do that cause it won't solve my problem and i requested to speak to a team leader and she blatantly refused saying i need to have a valid reason for that. I told her that she could not assist me and that is reason enough and she still refused. Telkom really need to take their Service representatives for serious training on how to speak to clients. I've been a happy client with Telkom but today was the worst experience ever because of Masana Mabaso and this will deter me from referring people to Telkom because of people like her.