Customer service...Really?

<p>In September 2014 we app**** for and ADSL line. We app**** for cell phone contracts and it was added to the ADSL – as part of the bill that we get every month, Ensured by the shop that when we are due for an upgrade we can upgrade the mobile devices as well, without any hassles. Well upgrade time is here and we went to the walk-in centre here in our town on the 01st August 2016 but we did phone the customer service the 31st August 2016 to check and the guy (I cannot remember the names due to the many times speaking to different people) anyways we were told: “we do not do upgrades on mobile devices that is part of and ADSL contract and you need to take out a new one”</p> <p> </p> <p>Ok, we filled in the new form (for the ONE number) like fools and went back home. I immediately called the service centre and was put through to I don’t know how many consultants. Finally one of them said “Ma’am this is confusing, if you are on any contract and you’re due for an upgrade, you should be allowed to upgrade.” He gave me the advice to cancel the contract, I emailed and cancel at the walk-in centre and did the upgrade online but only chose to upgrade two of the three numbers, that is linked to my ADSL-line. From the time of the walk-in centre till now I have been calling and explaining myself numerous times over and over again. Only to know was my upgrade recognized and why can’t I upgrade like a normal person with a contract.</p> <p>No one and I mean no-one could give me a ****** answer and were transferred today eleven (11) times.</p> <p>Some of your consultants need to be re-trained or briefed on where to do what, in any given situation. I eventually ended up with a Thobeka who put me through to Nosipho who I couldn’t deal with cause she doesn’t deal with this type of situations…. I couldn’t anymore said good bye and put the phone down. I do not want a negative answer because some of your more informed consultants said that I can upgrade. So I am waiting for you ,whoever you are to explain to me why I cannot upgrade on accounts that I am still paying for and expires only next month. I plan to continue with my ADSL line with Telkom but when push comes to shove I am taking my business elsewhere.</p>