Customer service provided by the Telkom Agent is not what i asked for .

On the 13 of September , i contacted telkom regrading my contract that i wanted to cancel since it reached it 24 months we agreed upon i wanted to keep my original number on prepaid.

i spoke to a guy he advised that there is a cancellation form that need to be signed and forwarded to telkom and the guy emphasis that i should stipulate that i want my number kepton prepaid only a contract that i need it to be cancelled. I was sent the form to fill and the email where i should email it to.

14 September 2017 01:08 PM , I sent a an email to ********** which i was given by the telkom agent. The email had an attachment of a form with the body explaining my request which is Cancelling the contract and keeping my number on prepaid.

I beleive that my enquiry was attended by Precious Mnguni Order ********** 20A . After the submission i received an email see below:

Good day

Hope this mail finds you well.

Please accept our sincere apologies on the inconvenience caused and the delayed response to your request.

********** 324 Order ********** 20A was successfully submitted.

NB: Due to accounts being paid in arrears, all recently implemented changes on account/profile will only be amended/updated onto the next bill invoice/statement.

It has been a pleasure doing business with you and should you wish to do business with us again in the future, you can call 081180 or go directly at the nearest Telkom Direct Store, alternatively log on to www.telkommobile.co.za to view available deals to apply for online.

Wishing you all the best and always.

Regards Precious Mnguni Mobile Cons Retentions For more info:081 180

After that I lost network from that day till today , i phoned to enquire , i spoke to an agent and i was told my number has been deleted on records and it might happen that it recycled . They have to put a an application of re-instating my number back which will take 72 working hours.

I m cut off network and excess my internet i cant receive call the card doesnt work. The steps i took was i rep**** back on the email attentioning it to Precious Informing her that i have lost network i need to be advised why is like that however i didnt receive any feedback upon my email sent.

My concern is , I wasnt supposed to be cutted on network since it wasnt my request and I believe that Telkom has failed to deliver the service that I requested from them.

i need my network back ASAP , I cant wait this long.