Customer service Portals

I have been trying to contact Telkom for the last 3 business working days. I have tried calling the 10213 number, the chat service, the call me back service even gone to the actual store only to be told that it is currently under renovation. All i would like to do is a simple upgrade.<br> <br> It has been nothing but a frustrating experience which i honestly believe Telkom does not care about at all.<br> <br> I have been on hold for the customer centre a total of 4 hours 27mins. Contacting the chat service was even more dire as all i got was to be told i have contact 10213 or [Email Removed] did both, still nothing.<br> <br> If this is the level of service from the primary service provider that everyone including the 3rd parties depend on then it is no wonder why we would want REAL competition for this company because if we continue to support this pure lack of providing a decent support service, we will continue to fall prey to this monopoly and we will not have access to a free market then.<br>