CUSTOMER SERVICE PATHETIC!!!!!

I app**** for ADSL online. The application and installation process were fast. Well done to that! The after service is pathetic! I called 10210 and 10213 and no help. Hanging on the line forever. I want to query my account as the debit order didn't go off my bank account. I need to sort out my email address on my phone. Been trying to get through to someone for the past few days. NO HELP!!! This is crazy. Telkom you got it right with the online application and installation process. Please work on the after Sales Service. I have a LIT box...I had issues with it and went into the store. The Technical guys were not trained on the new boxes...OMW! Really! This is the way to lose business. You have a opportunity to attract the right clientele but not the right approach or training to keep the customer. Customer Service to me is very important. So, I have 2 issues: My account and setting up my email on my phone. I am extremely disappointed with this service. I will rather pay more money and get the Service I am accustomed to. WORK ON YOUR CUSTOMER SERVICE!!!