Customer service not useful

<p>from the time I had my contract with telkom I have never had issues with the package my problem always started when I contacted customer service cause they are not helpful at all. My first query when I contacted them was why must I add my identity number and when I speak to the consultant I must confirm my identity number again they could not answer. I constantly received smses about getting R100 when my minutes were done I declined the offer constantly yet the service was added when I contacted customer service drama went done there are never ever managers to speak to at all. Cancelling my contract was also another traumatising episode cause I was asked why and when I was honest the call didn't go as pleased. Then telkom decided to do away with blackberry Internet service I was told I should have known as it all over the news can somebody please inform which news was it on as I am still unaware where the consultant got his details from. Telkom consultants contacting me to upgrade my contract with them no was not enough the consultant called everyday when I asked him to stop a lady then calls like really what does no mean in this day and age. I don't care of he is a sales agent and that's the job what I care about is the fact that Telkom as a brand do customers not have a choice anymore why get people to do things they failing hopelessly to do. I challenge your CEO to contact your contact centre and hear the level of service they giving to the customers </p>