WV
Werner V

1 reviews | Active since Mar 2009

01 Oct 2015, 10:20

CUSTOMER SERVICE NOT IMPORTANT TO TELKOM

Many loyal TELKOM clients in Montague gardens have no landlines and ADSL as the box with cabling in DAWN street was vandalized and cables ******. The remnants of the box is clear for all to see that drive by. It appears that no one at TELKOM are treating this situation with a sense of urgency. My neighbors have been told it will take 2 to three weeks to fix. That is a disgrace... Clients pay for the service so ideally you put a technical team on it. And you work day and night to restore the service..... But that is clearly not Telkom's strategy. So clearly we should all look at alternatives to Telkom

0
Replies (1)
Telkom
Telkom's reply01 Oct 2015, 11:51
Official
Hello wvivier,

Thank you for making contact with us again

This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM143588

Regards
Luleka
Telkom Social Media Team