Customer service non exssistant.

<p>This is my first encounter with telkom and their so called customer service.</p> <p>the customer service at the East Rand mall branch is attrociaus and extremely rude even the customer infront of me had an altercation with the young lady behind the counter because of their ill service, this however did not phase me too much as it was not my business.</p> <p>The customer left and the young lady took her time to greet me as if i was a burdon onto her by walking into the store simply to ask what telephone number i could contact them on as no one picks up the phone when you call the number provided by their website for their store.</p> <p>Her response to me was, "Eish, we dont answer this phone when its busy." (at this time it was me and one other customer in the store.)</p> <p>I then asked her what the telephone was for and she told me it is only for outgoing calls and they ONLY deal with walk in customers!</p> <p>I then asked for her name and greeted her gooday.</p> <p>I then proceeded to go onto the Telkom customer care web page where it gave me a number to contact.</p> <p>First off, the options listed when phoning this number are limited to upgrades and new contract queries, nothing got to do with actual customer service and complaints.</p> <p>I held the line for aproximately 20 minutes then decided to **** the call as i do not have time to hold on.</p> <p>Just out of curiosity i scrolled down the web page which is filled with comments from litterally humdreds of customers who are fed up with Telkoms non-exisstant customer service, reading comments such as, "ive been holding for 2 hours and still no response?"</p> <p> </p> <p>I would just like to know how my disabled grandmother is supposed to pay her account if i am not there to help her? Does she no longer qualify to be a customer of telkom seeing as she cannot walk in to the stores?</p> <p> </p> <p>Im stunned at the lack of service at the store and on the website, i work in retail with customers every single day and i would not dare treat a customer the way i was treated today.</p> <p> </p> <p>What good is a company that offers after sales service but does not actually do any of it??</p>