Customer service non existent

<p>After posting my last review, I received a response via email asking for the payment ref number for the 3rd time and I sent it, for the 3rd time. I did not get any response whatsoever and I want my money back.</p> <p> </p> <p>Can someone take on my case seriously because I feel Telkom doesn't care about their customers at all. </p> <p> </p> <p>I'm really unhappy about this and if I wasn't bound by a 2 year contract, I would cancel it!!!!</p>