Customer Service Non-Existent

I have been calling the call center for the past 3weeks to resolve a billing dispute and wait an average of 20mins minimum to get through A Call has been logged which I have a reference number but still no response from the team. I send follow up mails, but this seems to go unanswered

Telkom mobile have once again gone into my account and taken money for a billing dispute which should have been resolved at the beginning of the month I am constantly having issues with my billing, cant Telkom get there act together and do things right for a change without a customer having to constantly run after them to resolve!!! I cant wait to cancel my contact with Telkom and this is by far the worst service I have ever received from a service provider t