Customer Service Nightmare

Good Morning, I am truly upset and about the fact that i have paid all my outstanding fees with telkom to clear my name in February 2019.

I was cleared and i asked the consultant telephonically to please cancel the wifi from this point onwards, strangely enough the wifi package i had was only applicable to use in a certain area so when i moved to a different area it didn't work so i haven't used the wifi in about 2 and a half years now, so I have paid a steep amount to clear my name for something i didn't and couldn't even use in a different area. I remember there were a lot of complaints regarding this particular deal, I honestly just want to forget of ever applying for a service with Telkom, I want my account stopped as it is not my job to keep record of who i spoke to and the emails sent back and forth, so if you can't keep record don't make it the consumer's problem.

This is why i am making this statement, because i am still receiving bills to pay every single month and I am sick and tired of this game. I am not paying anything from when I settled my account in February 2019 and will not take down my statement until something is done about it.

Kind Regards ID ***