Customer service needs some actual service

My telkom wifi (20gig day and 20 gig night) stopped working, I have never before used all my data. I phoned telkom on Saturday the 11th of January to query it. The 1st person I spoke to said that she couldn't help me, and then forwarded the call to someone else. Of course this lady heard my query and just started repeating "ms Smith I'm going to give it a few moments and then I'm going to have to end the call as I can't hear you" Of course I could hear all the chatting on the other side. I phoned again, then I was told to phone a different number, which I did. I got told that I've used all my day time data, and therefore I can only use the night time data. I explained that there was something wrong as I couldn't even connect to the wi fi during the night. The more I told the lady that I couldn't connect during the night, the more I was told that she could not do anything for me as it shows red on her side, meaning that I could only use night time data. Needless to say that you can't get through to a consultant who couldn't be bothered. I was told that she couldn't assist me any further as this is what it shows on her side and that I should just "reboot" my rooter after 12 that night. Just to get the client off the line. This morning after 5, I tried again, with no success, I then took a photo of the desktop, showing no internet connection and went into Three Rivers, Riversquare Telkom. I was then told that I have to phone 185, where I would be helped as it is something to do with the settings. Only yo find that the number 185 does not exist. I have 3 contracts with Telekom and the service is poor. Nobody is capable of assisting me, and I'm unable to use my the data that I've paid for.