CUSTOMER SERVICE LINE -- WHAT SERVICE?

<p>Dear Telkom, </p> <p>I called your sales department to follow up on my fibre installation .... </p> <p>1) The agent picked up telling me that my area was not "FIBRE READY" when your website specifically indicated it had fibre coverage .She then proceeded to have the audacity to tell me installation is planned for May but that is not a committment ........ if you've forgotten to count that is THREE months without internet </p> <p>2) I asked the agent to provide possible solutions and she was of ABSOLUTE NO HELP </p> <p>3) At the end the agent said she will ask the Networks department aqnd HUNG UP ON ME </p> <p>You are an absolute joke of an internet provider</p> <p>I want this sorted out NOW </p> <p>You are an *********** business with *********** people </p> <p>I want this resovled by the end of the week or this wil be escalated </p> <p> </p> <p>Cindy </p> <p> </p>