Customer Service Issue

I have been in contact with Telkom on the 12 January 2016 to move my line from the one address to the other on 16 January 2016. This all went well. <br> Unfortunately nobody arrived on the 16th as promised and I have been phoning the whole day today, 18 January, to speak to someone with no result. When I do get through to someone I get put on hold and after holding for more than an hour on various occasions on my cell phone I still have not had the opportunity to get to speak to someone to address my issue. I have given up phoning and out of frustration hope to be a response through this method.