CN
Clarize N

1 reviews | Active since Apr 2015

04 Feb 2016, 09:55

Customer Service is up to ****!

Good day,<br> <br> I have had it with your customer service. I called in two weeks, complaining about MMS's on my phone which doesn't seem to go through, it fails continuously. You put me for at least 30 min. And when you finally picked up the phone, you were very quick to blame to other networks. Yet, I tried to send an MMS to 3 different people, all of them failed. When they send MMS's to each other, it goes through.<br> <br> I have previously logged a complaint on HelloPeter regarding your customer service and I'm still waiting for a reply. I will complain until the end of days!<br> <br> You gave me a reference number for the MMS query, you told me it'll take 24-72 hours for someone to call me. You tried after 4 days and today (2 weeks later) and now you closed it, because I couldn't get to my phone quick enough. <br> <br> I myself work in a call center, and if I had to treat customers the way you do, I would be without a job.<br> <br> FIX MY SERVICES OR I WILL HAVE TO CONSIDER CANCELLING ALL MY SERVICES WITH YOU!

0
Replies (1)
Telkom
Telkom's reply04 Feb 2016, 10:51
Official
Hello clarizen,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM196667.

We apologise for any inconvenience caused.

Kind regards
Wesley
Telkom Social Media Team