MN
Magdalena N
1 reviews | Active since Jul 2014
05 May 2015, 14:06
customer service is terrible
I app**** for a Samsung tablet 4 in March 2015 via the telkom store in jhb cbd. 2 days later I was advised that it was declined. on 30th April 2015 I get a call from Herbert courier services stating that they got my number from telkom and they will be delivering a package.. when I called the telkom call centre , no one can help or knows what is going on yet they gave my info out. when I look for the courier company I can't find them. When I call cell direct there is no answer. . Please can someone reply to what is going on. ..!!!!!
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Telkom's replyOfficial
06 May 2015, 16:13Hello unhappymags,
Thank you for your post.
Kindly be advised that we are liaising with the Store Manager for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM108933.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for your post.
Kindly be advised that we are liaising with the Store Manager for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM108933.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Telkom's reply06 May 2015, 16:13
Official
Hello unhappymags,
Thank you for your post.
Kindly be advised that we are liaising with the Store Manager for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM108933.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for your post.
Kindly be advised that we are liaising with the Store Manager for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM108933.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***