Customer Service is concerning and inconsistent!

I placed an order via your Contact Centre on the 11th of December 2018 and Telkom deducted the money from my banking account. I have not received an order number or any other information from Telkom. I contacted 10213 yesterday and this morning, I was told my a female that my order is with the couriers and I will receive delivery within this week, I was provided with the tracking number and contact number of the couriers – as I needed to change my address to my work. I was never advised that I would personally need to sign for the delivery. Upon making contact with the couriers I was informed that my tracking number does not exist and that they have never received my parcel from Telkom. I again phoned Telkom, spoke to Mhlonishwa who advised that he will send a request to management and confirmed that my order was incorrectly captured on the system – will also ask that my address is changed to work. (urgently as possible to get it resolved). He confirmed that someone from the back office will make contact with me. This is my very first experience with taking a Mobile contract with Telkom. Your service is concerning and extremely inconsistent. I would like my complaint to be treated with urgency and expect my delivery to take place this week as promised. Please note that the item is a gift for my son.