Customer service is BAD

hi there, Duaine here

If it comes to telecom telkom internet, its good, but the customer service is up to ****. I don't have internet signal on my D-Link wifi system. And this morning I've reported the problem to a man named Sam, and then he put me through to someone else with name Wayne. And then wayne asked me if i can provide him with my id number sothat he can check what the problem is, and its been the whole day, almost 5pm, and me sensing messages to him now and then to find out what the story is, then its as if he just ignores me. I'm sorry but I'm also in a clientele business and this is NO WAY to handle something like that. Please get someone with the whatsapp service that will actually reply to the customers and not just ignore them. I lost a day's work because of the internet being down. This is ridiculous. Please can someone contact me to sort this out. Thanks.