Customer service is appalling

<p>i ordered a phone online and was given an order no :5450, second time now i called the sales team and i could hear agents on the background having a time of thier life.</p> <p>now my question is why order online and enter all details and when i call the sales dept i have to tell them again what i want in details? what is the pint of ordering online if our orders will be *****ed.</p> <p>i was told i will be contacted last week before 11, and today again i am told someone will call me before 2pm. i am yet to wait for their call. but then again Telkom can keep their service i will stick to vodacom.</p> <p> </p>