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Roxanne R

1 reviews | Active since Oct 2015

23 Oct 2015, 08:19

Customer Service is absoutely terrible

Hi<br> Please note that the customer service we get out of telkom \0"as no1 can help . When contacting customer service they have no answers to you question they always say they will get they superior to call you but no1 does. <br> <br> We have no data coverage as its says no data but i went to the gateway store were the tech phyiscally counted my data and says its not used up but telkom as cut my data coverage saying i used up all 5gigs of data. I was told to fill in a complaint letter which i did to date no response there is no1 in telkom customer services that can help. When it comes to deducting the debit order every month yourl have no issue but to give ur clients good service yourl always make us wait.<br> <br> <br> """

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Replies (1)
Telkom
Telkom's reply23 Oct 2015, 08:34
Official
Hello dionroxie,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM160206
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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