LD
LLEWELLYN D

1 reviews | Active since Dec 2011

17 Aug 2018, 11:31

Customer service is a disgrace !!!!

Customer Service at Telkom is useless, had a billing query and reference number, still cant get the problem sorted, they don't give feedback, you have to hold 20 minutes to get to speak to a consultant and than to get told there systems are offline call back later !!!! Ref no **********

0
Replies (2)
Telkom
Telkom's reply22 Aug 2018, 10:01
Official

Good day Llewellyn

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,

Charl
Telkom Social Media Team

LD
LLEWELLYN D's update25 Sept 2018, 13:27
Reviewer Update
25 SEPTEMBER AND NO FEEDBACK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHATS HAPPENING