********* customer service from supervisors and consultants as a whole team

So Telkom started debiting more than what I signed up for saying its a subscription fee. Last month I reversed my money and called to make arrangements. I paid on the 20th the agreed amount with the consultant. 23 they debited double the money I was complaining about to them. I called again to enquire mind you I was never told to send proof of payment. It wasy daughters birthday party on the 24th and I re**** on that money. I called again to enquire and was told I didn't send proof of payment whereas it reflected on their side. I asked to speak to a supervisor apparently they were on lunch and was promised to get a call from him asap. No one called me back. I then asked about my refund and the lady said I should call in Thursday. On Tuesday I received a message from Telkom saying im owing them. I called to inquire about the payment and refund. Was told no.refund was logged on their system and that the money debited does not reflect on their system. I called again yesterday to find out about my refund before I reverse my money and deposit the amount due to them. No refund wss logged on their system and a supervisor promised to call me back as the network was bad and couldn't hear him. Till today no call back no refund... Telkom.has become greedy on their behalf towards their customers. I cant wait to finish this contract and cancel everything Telkom related.