CUSTOMER SERVICE FROM A STORE MANAGEMENT

We were at the telkom store on Sunday the 19th of january 2020.only to discover that the staff and the supervisor have not know how to speak to customers. We went to the store in the upper floor of Gateway mall explained to one of the ladies the issue we have but she could not help us so she referred us to the store supervisor how logs on to hes system and then tells us that the system id noe down and he can not help us, but yet we can see that the other people that are signing up new contacts are being helped. He then rudely asked to go to the other store that is in the lower level them can help us. We did that are was helped and had a very good experience with this store compared to the other one. Him being the supervisor of a store need to go on training for customer service and please don't help people if he does not know how the system work because the lower level store works on the same system and then said the system never went down for the whole day.