Customer Service for LTE is pathetic!

<p>Bought Uncapped WiFi LTE from Telko a few months ago. </p> <p> </p> <p>Everything went well, I usually got between 30Mbps - 60Mbps. </p> <p> </p> <p>Untill about a month ago. The speed went down to an average of 2Mbps. </p> <p> </p> <p>I contacted the LTE customer care number that i were given, 081 180, on Thursday 14 June. I reported the issue and they guy gave me a reference number, ********** 0. </p> <p> </p> <p>3 Days later on Friday, 17 June, someone phones me and asks questions surrounding my issue like what is my current internet speed, have i reset my router, etc. After this conversation i thought they will send someone. But nothing happened. </p> <p> </p> <p>On Thursday 23 June, 9 days after i reported the issue, I phone again. A lady takes my reference number and tells me she sent an email to the "Networks Department" and that is all she can do. They will help me. </p> <p> </p> <p>2 days later and I STILL HAVENT BEEN HELPED!!! </p> <p> </p> <p>Note that Telkom clearly states that all issues will be resolved within 7 working days. Im at breaking point! How can i pay so much money for such slow speeds and even slower service!? </p> <p> </p> <p>If i werent bound by a contract I would have canceled my subscription already! </p>