Customer service fault log

This is my 5th complaint regarding Telkoms poor service delivery a fault was looged on the 12th April *** had one technician that came in on the 29th that didn't fix the problem but left and did nothing there after got through to the CO department of Telkom a new technician that came the second time and he made sure it was fixed not sure why it took forever for them to send a good technician who knows what his doing i have spent over 15 hours on the line with useless consultants with no luck including team leaders not a single call from anyone from Telkom to date that's how professional they are in what they do worst .