**** customer service

Absolutely shocking service, I contacted Telkom mobile for assistance to blacklist my two iPhones, according to them they can’t assist because we were prepaid customers, we then went into 2 different branches only for them to tell us they cant blacklist the phones because we are not only pre paid clients but we don’t have the original boxes. When requesting the copy of the voice recordings we were told we have to get a lawyers letter to be able to get a copy, something that should be available to clients. Due to them not wanting to assist us, our insurance company won’t assist in our claim.

This is absolutely disgraceful. You are saying that pre paid clients are not as important as contract clients. What is that about.

So better Telkom. But I can promise you, you have lost 2 customers. May mean nothing to you but keep treating people this way and you will lose more.