Customer service does not exist!

I will keep it short. It is for 5 months that we are without a functional line from Telkom. First fault was logged on 5 June 2018. After many calls we had found out that the lines were ****** and will not be replaced. No calls from Telkom to inform an existing customer of more than 40 years. Eventually found out about the fixed line look alike service compatible with our area. After a long wait for stock. We received a handset from te Springs customer care shop. The process took 40 minutes... in wich no product/service knowledge were offered. At the end of the 40 minutes we were told it will take two weeks to be activated. Still waiting. I can not stress out how bad this service experience was over the past 5 months. Endless calls, online chats, call centre visits etc. Seems like Telkom DOES not need any business! Do NOT refer me back to a call centre or shop. Get someone willing and able to sort out this appalling service.