Customer Service Consultant - Horrible experience.

<p>I am a smartbroadband 50Gb customer using Telkom's LTE router.</p> <p>The connectivity is amazing (good).</p> <p> </p> <p>However, yesterday I had a VERY bad experience when I called technical support.</p> <p> </p> <p>My question to the support specialist was "Do you have a feature on the telkom mobile website that will allow me to see a graph of daily internet usage"</p> <p> </p> <p>His response was that they do not and that we must look at the monthly usage summary and write down our daily usage and can graph it ourselves, because we are adults and not in kindergarden.</p> <p> </p> <p>His response should have simply been "Sorry sir, we do not have such functionality available, only ADSL fixed lines customers have historic usage reports"</p> <p> </p> <p>TELKOM, sort out your staff - they are not very professional dealing with CUSTOMERS.</p>