Customer Service Complaint

On 13 October 2015 had a \Registry Failure": phoned 180 the agent put me through the registry procedure.It did not work said nothing and ended the call.I phoned another agent who tried to put me through same procedure and said it will not work.So put a case to technical number ***0.While I was in Westgate Shopping Centre I thought I would check card out.They said I needed to pay R 35 for sim swop. I did so.On 16 October someone from Technical phoed and said I should not have paid R 35 and will send mail to manager of Telkom Mobile Store.I heard nothing and phoned on 28 October to find out what was going on was referred to a floor manager Sidney Dube who put the phone down on me and did not phone me back.I phoned 180 again requesting his manager and got a Mohammed Ally's e-mail address and sent him an e-mail on 30 October to which I have heard nothing.<br> <br> There is a financial dispute of R 105. <br> <br> 1) What I would like to know is what disciplinary action is going to taken against Call Centre Incompetence"