Customer Service / Cancellation - Wish I could say what I wanted to....

Good Day,

I have been trying to cancel my account with Telkom from 10 April 2018 and to no prevail.

Telkom contacted me today and told me my service provider has not yet released my line on their side. I contacted my service provider and the line was released from their side on 10 April 2018.

I phoned Telkom back and they were offline...... What service and they can't take my number and phone me back I must call back later. Great Customer service.

I phoned back again and spoke to a guy that told me the line is not released even after I gave them Mweb reference number.

He got upset with me for the fact that I am giving him the information and I can't understand that the line has not been released. I asked to speak to the guy who originally phoned me or to give me his telephone number or email address that I can contact him directly and that was also not possible.

I got the following number from Telkom when I logged my request. Request number for service to be canceled ********** 263 : ********** 8

Mweb line release reference number: ********** 02A

The fact that the service from Telkom is so BAD is the reason I moved to LTE.

Can someone please cancel my account with Telkom, because I am getting nowhere and the longer it drags on I know I am going to get billed at the end of the month again.

How do you want me to recommend your service to anyone if the customer service is terrible?

I need this sorted A.S.A.P