Customer Service

Hi, I took out a month to month data deals quite some time ago, but in November I had a problem with my bank so I called in twice to let the agent know don't debit my account so they advise me to pay it at shoprite which I was doing it, now telkom send me a bill for reversal fee for 2 month, I was not explain by the agent if I pay my bill at shoprite I will still be bill for reversal fee, my account is paid on time, the agent need more training. I did cancel my contact today advised by the agent it the best thing to do, I will also be posting it on social media and Wendy Nola, regards Sudhir Mahabeer