Customer Service adviser not willing to help new clients

I have recently cancelled my Vodacom contract with the idea of moving to Telkom once my contract has expired, 1st i went into the the Telkom shop at the Mall of the south stood in the que for more than 30 min only to be told i need more documents to apply for a new contract, which i had no problem with, i then decided to rather apply on line as it will eliminate the que in the store. On Monday at 13.58 I receive a call from the Telkom mobile customer service center, the Lady "Nakosi Makhanya"hope she gave me her correct name said sorry she cant help me as she dont have stock of the phone i app**** for online, and said i should rather go to the Telkom stores, i then asked her why does she not offer me any other phone, like any normal sales person would do, all she said is sorry we dont have the phone i want. After a few minutes of talking to her i realized that she dont want to sell me a new phone or want me to take out a contract with Telkom Mobile, so i will now take my business back to Vodacom as this service provider is obviously not willing to take on new customers, and to think i was going to move the whole family over to telkom mobile, ah well it there loss and not mine. So once again thanks so much Miss Nakhosi Makhanya.