1 reviews | Active since May 2021
**** CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I had made payment on my account and telkom failed to update my payment after i personally called in 6 times to get this done , but they rather pested me with Suspension sms's the whole month through even after my calls to them to update this! I then was suspended on the 30th of april after requesting to speak to 2 managers who promised a call back and never returned the call and 4 agents hanging up the call on me including a lady named CINDY , AND ANOTHER 1 NAMED THABSILE who mentioned they are unable to help me!!!! so why even work in customer service when they are unaware of how to do theirs jobs they are being paid to do , All of their agents are useless and *********** they have no telephone ethic or respect and patients therefore none of their current agents i have spoke to over day shift and night shift are not capable of doing this correctly but yet they are working from home , shame it's probably difficult for them to juggle between house c****s movies and their actual jobs that they are being paid to do! After suspension and 48 hours without service! i was then suspended again! for my new payment date , debit is set to go off on the 5th but i get suspended on the 3rd so what's the point of having a payment date????????????? This is the lowest form of customer service i have ever had to deal with!!!!!! At this rate telkom will soon have no customers left by the time they have returned to office , their managers refuse to take calls there are no ways to get through to managers or complaints departments because nothing and nobody works in this company and they have no direct lines or ways of communication besides email so apparently customer are just suppose to wait until someone picks up on their query , they also speak over customers with an attitude , they have poor listening skills and they do not have empathy either maybe i should start up a training service for telkom and name it "customer service ethic for dummies", I spoke to manager named CLIVE DLADLA WHO HAD TAKEN DOWN MY INFORMATION BUT DID NOT GET BACK TO ME OR RETURN MY CALL NOR DID HE ESCALATE MY ACCOUNT TO THE CORRECT DEPARTMENT FOR THIS TO BE RESOLVED 5 of his agents on his 1pm to 10pm shift who had hung up on me and not assisted me with my request and there after i had waited a whole 1 hour on the line for clive to return my call whilst forcefully holding on the line with his agent until he returned the call, and there after i still do not have service!!!!!! THEY ARE QUICK TO DEBIT ACCOUNTs BUT NEVER READY TO RETURN GOOD CUSTOMER SERVICE .......THIS COMPANY HAS A PATHETIC TEAM OF AGENTS ATTENDING TO THEIR CUSTOMERS CALLS AND THIS IS REALLY SAD!!!! I'VE HAD TO WAIT 72 HOURS WITH NO SERVICE FOR AN ACCOUNT THAT WAS PAID IN FULL WITH NO ARREARS BUT STILL NO COMPENSATION FOR MY LOSE!!!!!! i will continue to drag this company through the mud until my account has been resolved and attended too!!!!!!!
i had yet again spoken to an agent named Samntha who had escalated my account to a manager named SBONGILE MALINGA , who advised she will call me back by 15:30 on the 4th of May 2021 , it now 11:37am on the 5th of May 2021 and still she has not returned my call , escalated my account or rep**** to any emails stating she will be assistign me , i now spoke to an agent from telkom again named SIHLE KHUMALO and he had been really understanding polite and very helpful! , the agent had escalated and sent through escalation for compensation for the 5 days that had no service on my account which never needed to be suspended in the first place!Telkom is by far the worst Network provider thus far and their customer service is pathetically runned by a bunch of *********** team leaders who sit and recieve a pay check for a job they are ot capable of completing , they have an attitude and clearly do not care for their companies imagine or brand , but they mentioned that they represent the company and still have the audacity to ask you to rate their services after calls which is a joke!!!!!
i had yet again spoken to an agent named Samntha who had escalated my account to a manager named SBONGILE MALINGA , who advised she will call me back by 15:30 on the 4th of May 2021 , it now 11:37am on the 5th of May 2021 and still she has not returned my call , escalated my account or rep**** to any emails stating she will be assistign me , i now spoke to an agent from telkom again named SIHLE KHUMALO and he had been really understanding polite and very helpful! , the agent had escalated and sent through escalation for compensation for the 5 days that had no service on my account which never needed to be suspended in the first place!Telkom is by far the worst Network provider thus far and their customer service is pathetically runned by a bunch of *********** team leaders who sit and recieve a pay check for a job they are ot capable of completing , they have an attitude and clearly do not care for their companies imagine or brand , but they mentioned that they represent the company and still have the audacity to ask you to rate their services after calls which is a joke!!!!!