**** customer service

Good day I have done a Sim swap on Saturday after 2 in the store today is day 3 and my Sim swap is still not done they had an issue with my dad's prints as it is under his name so they did it manual by sending a otp to his cell number for bank verification the consultant advised it would be done on sunday if not then yesterday but it is Tuesday today and still nothing has been completed I have missed out on job opportunities because of this and I am really fedup. Should this not be resolved by tomorrow I will be taking this further. She did not even seem certain that it would be done the days mentioned I use the Sim care but it was purchased by my dad and unfortunately I do not live with him nor is there a telkom store and in actual fact I will not allow him to run up and down as this process was supposed to have been done as we were told!!