Customer service

<p> </p> <p>Telkom has poor customer service called on the 30th of july 2017 regarding the refund, the case was logged ********** 4 was advised that the TAT is 72hrs called again on the 3rd of august 2017 was advised my case hasnt been assigned to anyone yet when i call again on the 06 august they claim that i have been contacted , yet i never recieved any phone call neither smses stating that telkom has attempted to contact me the agents ive been talking to have been saying they forwarding my case to the person that was assisting, still not getting any help , was advised my query was handled by Cleo Mavuka who claims to have contacted me anmd closed my case. also sopoke to Thandeka Mbatha who had a dvised they sending an email to the relavant department till now haven't recieved the feedback , called again on 08 august spoke to Ntuthuko and Sihle the team leader <br /><br /></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br />From: Thandeka Mbatha (T)<br />Sent: 07 August 2017 05:59 PM<br />Subject: case no-- ********** 4</p> <p><br /> <br />Good day</p> <p> </p> <p> </p> <p>Hope this e-mail finds you well</p> <p> </p> <p> </p> <p>The customer is disputing the fact she was called as she never received a miss call or a voicemail message from Telkom. The customer is highly furious on why is it an issue for her to get her refund yet if her account is unpaid hse gets threatening messags to pay her account and she wants to know how many times she needs to call in customer care to get her refund.</p> <p> </p> <p> </p> <p>CUSTOMER DETAILS:</p> <p>NAME:Thobeka Nzuza</p> <p>ID: ********** 706084</p> <p>AFFECTED NUMBER: ********** 072</p> <p>ALERTNATIVE NUMBER: ********** 072</p> <p> </p> <p> </p> <p> </p>