Customer service

<p>Okay, so where do i begin.... On the 1 June 2017, I phoned in to let Telkom know we are moving and your Fibre needs to move. The lady helped me really well and said the move should be done within 2 weeks. I phoned in after 2 weeks and the person said I will get an sms which I am still waiting for. This week I phoned everyday to confirm when Telkom will come and move the line as we are being billed for it and not even able to use the internet. I heard from a resource that the line is supposed to get frozen in this case of moving, which has not happend. Yesterday I phoned them again asking when the line is going to be moved. The person then informed me that it will be done on Wednesday. So, great news to hear. Today(Tuesday) I phoned again to confirm that Telkom will be coming to move the line. The person then could not help me because I could not give her the landline number. Not once prior to this person asking me for the number, have I ever used it, I always give my ID number and the they can see EVERYTHING on my profile! When asked to speak to a manager, I get put through to the sales department! REALLY??? After 4 attempts of phoning them, Nompolelo helps me, I asked her to speak to the manager, and I get a reply: "Why do you need to speak with a manager?" And that concerns her how?? So, I get placed on hold (btw, the put you on mute, not hold), so she can see if the manager is in. Apparently he/she was on lunch. I ask the contact details and Nompolelo tells me they may not give it out. So i leave a message and ask to let the manager give me a call back. Linda is HIS name... Im still waiting</p>