KM
Kgothatso M

1 reviews | Active since Apr 2017

05 Apr 2017, 20:42

Customer Service

<p>Appalling Service at Centurion Mall , one of the consultants assisted me, a day or two later he was on leave for over a week . Apparently no one took over his enquires when he left for his leave , okay . Then someone else assisted me no luck there as well. We made a payment on the 4th of March it still has not reflected and today is the 5th of April I've sent POP they claimed to have forwarded to the store manager (who btw is never in store no matter the time of day ) the head office and regional manager . No feedback no response , I've been to the store several times every time 'sorry they haven't emailed us back , they have cut thier direct line so we are not able to call them ' the service I have no words for called the call center today the manager was on lunch at 17:58 I've basically not been using my contract sim Card for over a month due to lack of Service Not impressive major inconvenience </p>

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Replies (1)
Telkom
Telkom's reply10 Apr 2017, 12:39
Official

Good day,

May you please private message us the affected number.

Kind regards

William

Telkom Social Media team