Customer Service

Dear Sir/Madam, I am writing to complain about the poor service I received from your company(Telkom) on the 6th August, 2019. I visited your store in Fourways Crossing to do a sim swap on an Integrated sim.

22 days later I still have not received the sim card.

When I first came to the store the lady who assisted me with the sim card told me it would be working within 10 minutes, After returning home 2 hours later it was still not working. I went back to the store later that day, was told to come back the on Wednesday. Wednesday I got there and nothing had been done. The sim card was still not working and again was told by Zama Nzama, that he will call me on Thursday to deliver the sim at our offices. Thursday and Friday he didn’t call and went back to the store on Friday, sim was still not working.

Spoke to another guy in the store who assisted me and gave me a reference number ***. Told me he would call and update me.

He called my colleague(Freddy) on Monday 19th and advised him that they picked another problem regarding this sim card, since then no one has called us.

I’ve been to the store three times already just to experience incompetence at its best and people who don’t value customers.

27th August today and I still have not received any update.

This kind of service from Telkom is totally unacceptable and displays a very high degree of incompetence and no appreciation for customer loyalty It is extremely disheartening that I could not receive the assistance I was politely requesting. Regards Philani Mavuso and Freddy Mongoai Batlou Investments Number in question: ***