Customer service

Dear Telkom, my phone has been suspended for a week now. I have been calling since last. The Consultant that I spoke to this morning advised that it is an error from your side where one system shows that it is suspended and the other says the line is active. She advised that she has escalated this will take 5 hours. I called again this afternoon and I was advised that it will take 24 hours. Please advise on this as this is very frustrating.